1...{Q}Can you supply NTSC format {A}Our VHS tapes are all PAL VHS. We do not normally supply NTSC copies of our programmes, however these can sometimes be duplicated specially at extra cost.

2...{Q}What will your CDROM run on {A}These are computer discs that will generally run on any full multimedia computer built after year 2000 worldwide. They are not DVDs or Video CDs. They are made to play on a computer equipped with a normal CD drive. They include all the play software they need to work already installed on the disc. They will not install themselves onto your hard disc, they are programmed to run from the CD. The Astro CDROM is slightly different but generally will not need any outside help as long as you are using Windows 98 onwards.

3...{Q} The chapters do not work correctly on my CDROM {A}You must set the screen resolution of your computer to 800 x 600 pixels. If you do not the hot spots {chapter heading highlights} will be offset to one side and difficult to select. This does not apply to the Astro CD.

4...{Q}Where and on what equipment will your DVD’s work. {A}Our DVD’s are PAL DVD and will generally run with no problems on any computer or PAL DVD player and television. They  do not contain an region identifier flag. In other words they should play on any DVD player as long as it is PAL compatible anywhere in the world.

5...{Q} What computer operating system will your CDROM’s and DVD’s run on. (A} They have been checked and are known to work on windows 98, 2000 and XP.

6...{Q} Where do I find the questions and answers on Astro CD and DVD and Understanding Navigation CD and DVD. {A} Put the CD or DVD into a computer CD/DVD drive look in the root directory of the CD/DVD for the Questions and Answers folders, double click on them and then print them out in the normal way.

7...{Q} My DVD disc plays OK on a DVD player connected to Television, but does not play or does not play correctly on a computer. {A} Windows Media Player normally shipped with Windows XP does not recognise chapters and is unsuitable for playing training programmes. Dell media player is also easily confused.  The best software we have found for playing DVDs’ with chapters - on a windows computer, is Power DVD from Cyberlink.com